ADDITIONAL SUPPORT FOR YOUR STAFF

Sales reps are most effective when they have the right amount of support, but exactly how much support staff does a company need, and how should the support be structured? Too little support and your salespeople can’t do their jobs well; too much, and you’re wasting money. But get it just right, and your sales efforts can drive productivity and growth.

The same is true for all your staff members and employees when it comes to IT support. We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.

We provide a full service on call support team that supports all your employees from sales specific support to general IT and up to executive level assistance.

Get Constant Support

  • Virtual Support

    We use powerful software to share your screen and get you help with a minimal wait. From desktop sharing, to remote troubleshooting and complete server nd website maintenance, we can handle all your support in real time and after hours.

  • Desktop Maintenance

    Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work. We also periodically check the health of your machines along with running scans to help avoid potential issues in the future as a preventative maintenance.

  • Mobile Device Support

    We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen. Additionally we can help migrate desktop data to your device or synchronize the data to the cloud.

  • Hardware Procurement

    You’ll know when it’s time to upgrade or replace your workstations, servers or devices thanks to our advanced monitoring system. We’ll make it seamless by helping you select the right equipment, negotiating with vendors, and getting everything setup when the time comes.

  • Anti-Virus & Backups

    Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7. Additionally, we monitor servers, firewalls, offsite information and more.

Get constant expert support for both sales and IT staff. Let’s get started

OUR SOLUTIONS FOR YOUR BUSINESS

BENEFITS TO YOUR COMPANY

  • Network

    Cloud services are network dependent, which is why NanoSoft network management and monitoring services have become critical to IT.

  • Service desk

    NanoSoft 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • Infrastructure

    NanoSoft ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

  • Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

  • Applications

    NanoSoft supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

  • Managed services plus

    NanoSoft provides advanced management tools to clients who want to take their IT Service Management to a higher level.

ARE YOU READY?

LET'S HAVE A QUICK CHAT

Whether you need an immediate solution or just want some information, we’re here to help.

  • Introduction

    We’ll ask you about your business, what your needs and goals are, and give you some ways in which we can solve your immediate and long term needs.

  • Customized Solution

    When we discover what your business really needs and how we can help, we will custom tailor a plan to fit your exact requirements.

  • Delivering Service

    Once we have outlined exactly how we can help, we will send over an agreement or SLA and start automating your business needs immediately.